The Guarantee
The 60-Day Refund, Step By Step
What the window covers, what it does not, and exactly what to do if twelve weeks of Gelagen changes nothing for you.
Claiming it, in five steps
None of them is complicated. The order number is what makes it painless.
Note the date you were charged
The window runs from the charge on your statement, not from the day the parcel landed. Write it down at the moment you order and everything afterwards is simpler.
Give it a proper run first
Twelve weeks is three turnover cycles and the point at which a verdict means something. The window is sixty days, which is about eight and a half weeks, so a wavering decision should be made at week eight rather than at week twelve.
Contact the seller's support
Quote your order number and say you are claiming the money-back guarantee. Ask for a return address and any reference they want written on the parcel.
Post the bottles back, tracked
Include whatever reference they gave you. Use a tracked service and keep the receipt — a parcel you cannot prove arrived is the single thing that turns a simple refund into an argument.
Wait for it to process
Usually a few working days after receipt, plus your bank's own delay. If a fortnight passes in silence, reply to your own earlier email so the whole thread sits in front of them.
Why sixty days with opened bottles is the meaningful version
Most supplement guarantees are shorter than the time the product needs. A thirty day refund on something taking twelve weeks to judge is not a guarantee, it is a formality. And a policy accepting only sealed bottles is worse: it refunds you for a product you never tried, which is the one situation in which nobody was going to ask for their money back anyway.
Sixty days with opened bottles accepted survives contact with reality. Two complete skin cycles fit inside it, and so does a bottle that is half empty because you have been using it as intended. That is why this site keeps pointing at it, and equally why it points out the parts the policy does not cover.
What it does not cover
- Return postage. You pay to send them back. On a six-bottle order that is a real if modest cost.
- Original shipping, generally. Where postage was charged, it is usually not part of the refund. Your checkout terms are the authority.
- Anything bought from a third-party reseller. The guarantee belongs to whoever took your money. That is the concrete reason where you buy makes a difference.
- The downloads. Digital guides cannot be returned and sit outside the refund by nature.
Keep the order number. Everything above is painless with it and tiresome without. The confirmation email carries it, and that email has an unfortunate habit of landing in spam.
Sixty Days, And An Opened Bottle Still Counts
The clock starts when your card is charged, not when the parcel lands, and it runs for sixty days. A bottle you have been eating from every morning is still inside the policy. That single clause is what makes the guarantee worth anything at all: skin needs a full turnover cycle before a verdict is fair, so a refund that only accepted sealed bottles would be a refund designed never to be claimed. Post them back, claim what you paid for the product, and the steps — postage included — are written out on the refunds page.
Refund Questions
How long is the guarantee?
Sixty days, counted from the charge appearing on your statement rather than from the parcel arriving.
Do opened bottles count?
Yes, and that is the clause that makes the policy worth anything at all.
Who pays return postage?
You do. That is normal for the category and worth knowing before you order rather than after.
What exactly comes back?
What you paid for the product. Original shipping, where charged, is generally not refunded; the terms at your checkout are the authority.
How long does the money take?
Usually a few working days after the return is received and processed, plus whatever your bank adds.
Can I keep the bonus guides?
A file cannot be posted back, so yes, they stay with you. The refund covers the product.
Your First Bottle Of Gelagen
Two gummies with breakfast, a page on this site for every amount printed on the panel, and two months to send the lot back if your skin disagrees.
- Two gummies daily, chewed rather than swallowed
- Thirteen nutrients, every amount printed on the bottle
- Free US delivery and six guides on the 3 and 6 bottle orders
- Sixty days to change your mind, opened bottles included
